Information For LymphaCare Patients
Our Process
What to Expect:
- Your provider places the order with LymphaCare.
- Our Intake Team will call you to confirm your information.
- Our Insurance Verification Team will check your benefits.
- Our Referral Management Team will give you a call to go over your health history and get some specific information regarding pumps:
- If you are a traditional (red, white, and blue card) Medicare, your Referral Management representative will go over all of the next steps with you, but we will be arranging for a home trial of the pump along with a follow up visit with the ordering provider.
- If you have any other insurance, we will be obtaining all of the required paperwork for the order, obtaining authorization (if needed), and then making the arrangements to have a pump sent to you and have a member of our field team come and set the pump up.
The LymphaCare Instructional Guide for Home Medical Equipment is available here.
FAQs
Reimbursement
Compression Treatments at Little to no Cost
Now that you have found that compression therapy is a highly effective treatment for your pain and swelling, are you ready for some more great news? Your compression therapy may be yours with nothing paid out of pocket, or at least, very affordable! Most of our compression therapy products are covered by Medicare or most insurance plans. Below is a quick Q and A about payment and reimbursement, but we stand ready to answer any other questions, and we work hard to get you your compression treatment at a reasonable cost if not absolutely free.
1Will Medicare pay for my pump?
Yes. Medicare has a very specific set of guidelines to qualify for a compression therapy pump. Pumps can be replaced every 5 years through Medicare, so long as you still meet the criteria.
2Do you have a payment plan for the compression therapy pump if there is no health insurance coverage?
Yes, payment plans are available on a case by case basis. Contact us at 877-799-6863 and we can go over these options.
3What is co-insurance?
Co-insurance is a provision by which the insured (patient) individual shares in the cost of certain expenses. For example: If the patient’s insurance company pays 80% of such expenses the patient’s responsibility will be the remaining 20%.
4When do you collect the co-insurance and is there a payment plan available for co-insurance?
We collect the co-insurance either at the time of set up or we can make arrangements to bill the patient. We can arrange a payment plan for the co-insurance on a case by case basis.
5Is it necessary for you to collect co-insurance?
Yes, by law we must attempt to collect co-insurance from every patient.
6Do you have a financial hardship policy?
Yes, we do. Please contact us at 877-799-6863 to discuss this policy. Under specific circumstances we can forgive all or part of coinsurance, or work out a specific payment plan.
7How do I find out if my insurance will cover the compression therapy pump?
Once we receive the order from your physician, one of our patient service representatives will contact your insurance to verify coverage for the compression pump.
Many compression therapy products are covered by Medicare and insurance carriers. Our representatives will be able to determine coverage and answer any questions you may have regarding coverage and patient responsibility.
Please contact us today for a one on one consult by calling us at (877) 799-6863 or contact us.